The healthcare industry is witnessing a transformative phase with the integration of cutting-edge technologies like Artificial Intelligence (AI) and Blockchain. Here are the latest updates:

“The year 2023 was a turning point for artificial intelligence (AI). Machine learning models and AI tools have steadily grown since the concept was first introduced, but this year was the first time generative AI tools became widely available to businesses and consumers” David B. Snow, Jr., Chairman and CEO of Cedar Gate Technologies Source: Forbes

Healthcare organizations have tapped some artificial intelligence capabilities for several years. Predictive analytics, machine learning, image recognition, natural language processing — all of these are versions of AI, sometimes referred to as “narrow” AI.

Google has unveiled MedLM, a collection of foundation models tailored for the healthcare industry, making it available to selected Google Cloud customers in the United States via the Vertex AI platform.

Customer support is one of the most important aspects of any business, as it directly affects customer satisfaction, loyalty, and retention. However, providing high-quality customer support can be challenging, especially in the era of digital transformation and increasing customer expectations. Customers demand fast, personalized, and consistent service across multiple channels and platforms, and they are not willing to wait long or tolerate poor service.